SHIPPING INFO

Please check each products shipping information as some of them may different from others. 

Please note that once we ship out the order there is no way for us to retrieve the order to change the delivery address. You will need to contact the courier on our to make those changes. Please triple check your address.

Delivery Time:

US - Currently using Canada Post delivery time: 10 - 15 business days

CAD - Currently using Chit Chats delivery time: 5 - 7 business days

Standard Flat Rate Shipping Prices:

US - $8 (with tracking)

CAD - $5 (with tracking)

Pick Up

Pick up option is available for those who live in the lower mainland BC. Pick up location is Coquitlam Centre or Metrotown Mall. We will not change the pick up location outside of these two locations. If Pick up option is selected, we will send you an email with to set up pick up time. 

Standard Pick up time:

Monday - Friday: 7pm - 9pm 
Weekends: 2pm - 5pm
(No pick up on holidays) 

Return/ Refund policy

All orders are final sale, if there is an issue with your order, please send us an email at hello@cocooisland.com